Jun, a young worker from the Philippines, missed his appointment because of work and needs to reschedule.
Jun: Hi, sorry, I had an appointment yesterday but I work, and could not come.
Sharon: No problem, it happens. What's your name?
Jun: Jun Dela Cruz.
Sharon: Let me check... I see it, a missed appointment with Dr. Wu, Dermatology. Would you like to reschedule?
Jun: Yes, but I only free on Sunday, or in the evenings.
Sharon: We don't have Sunday clinic, but there's an evening clinic on Thursday at 6:30 PM.
Jun: Thursday evening — okay, that's good for me.
Sharon: Great, it's booked. Please try not to miss it this time — missing twice may cost an extra fee.
Jun: Understood. Sorry again.
Sharon: It's okay, see you Thursday.
| Key Vocabulary | 中文筆記 |
|---|---|
| missed appointment | 爽約／未報到 |
| Dermatology | 皮膚科 |
| evening clinic | 夜間門診 |
| extra fee | 額外費用 |
| book / reserve | 預約 |
Role-play this dialogue with a partner — one plays Sharon, one plays the patient. Then switch roles. What would you say to a patient who has missed three appointments?
對於已經爽約三次的病人，你會怎麼說？