Here is a B2 Level English Story:
Once upon a time, in a cozy little restaurant known for its tasty dishes and friendly service, there was a minor issue during lunch. The restaurant’s reputation for excellence was upheld by its diligent staff, and one of their most enthusiastic waiters was named Mark.
One sunny afternoon, an older diner named Mrs. Smith entered the restaurant. She had been a loyal patron of the establishment for many years and was famous for her discerning taste when it came to food. Today, she had a particular fondness for her laptop, as she needed to go through a batch of documents and make some important contributions to her work project.
As Mrs. Smith settled into her seat by the window, she noticed a small problem. The table next to her had a slight wobble, which made her laptop shake uncomfortably. Not wanting to disturb Mark, she hesitated but eventually decided to seek assistance.
Mark, always grateful for customer feedback, approached Mrs. Smith with a warm smile. “Good afternoon, Mrs. Smith. How can I assist you today?”
Mrs. Smith pointed to the wobbly table and said, “Mark, there seems to be an issue with my table. Could you please arrange for someone to fix it? I have some important work to complete on my laptop, and this situation is making it difficult.”
Mark immediately understood the importance of the situation and nodded. “Of course, Mrs. Smith. I’ll take care of it right away.” Mark went to the back of the restaurant to find a suitable solution.
In the meantime, Mrs. Smith received her order, a delicious chicken sandwich with a side of soup. She couldn’t help but feel a bit bothered by the wobbling table as she tried to eat and work on her laptop. As Mark returned with a makeshift solution to stabilize the table, Mrs. Smith appreciated the waiter’s prompt action.
“Thank you, Mark. That’s much better,” Mrs. Smith said, with a hint of relief in her voice.
However, as Mrs. Smith continued working on her laptop, she noticed another issue. Water from a recent rain shower had seeped through the restaurant’s roof, making the pathway near her table wet and potentially damaging her waterproof laptop.
Not wanting to be a bother again, Mrs. Smith hesitated for a moment. Still, she realized the responsibility to protect her valuable work equipment rested on her shoulders. She called Mark over once more.
“Mark, I hate to be so demanding, but it seems there’s an issue with water leaking onto the pathway. It’s threatening my laptop, and I can’t afford any damage. Could you please investigate and see if there’s anything that can be done?”
Mark, always eager to assist, didn’t hesitate. “I’ll take care of it right away, Mrs. Smith. Your laptop’s safety is our top priority.”
Mark immediately contacted the restaurant’s maintenance officer to investigate and fix the leak. Meanwhile, he also provided Mrs. Smith with a dry, clean cloth to protect her laptop.
With the situation resolved, Mrs. Smith was finally able to focus on her work without any further worries. She was appreciative of Mark’s commitment to customer satisfaction and the restaurant’s quick response to her concerns.
As she completed her work, Mrs. Smith couldn’t help but smile. The restaurant’s willingness to address problems and provide excellent service, even during demanding moments, had solidified her loyalty once again. It was a fair representation of what made this place so special. Before leaving, she decided to leave a generous tip, feeling that the restaurant’s commitment to its customers deserved an extra token of appreciation.
As she exited the restaurant, Mrs. Smith made a mental note to share her positive experience on the restaurant’s website, knowing that such feedback could help others who might encounter similar situations. It was a lunchtime adventure she would remember, a testament to the restaurant’s imaginative problem-solving, and a reminder of the value of excellent customer service in even the most challenging circumstances.
Here is an A1 Level English Story:
Once upon a time in a bustling regional studio cafe that had gained a reputation for its delicious lunches and impeccable service. The cafe’s code of excellence was upheld by its waitstaff, and one of its most keen and dedicated waiters was named Tom.
One sunny afternoon, an elderly customer named Mr. Anderson entered the cafe. He had been a loyal supporter of the establishment for many years and was known for his rather demanding taste when it came to his meals. Today, he had a particular attachment to his laptop, as he needed to review a consignment of documents and make some important contributions to a project for his company.
As Mr. Anderson took a seat by the window, he noticed a small issue. The table beside him had a slight wobble, which was causing his laptop to shake uncomfortably. Not wanting to bother Tom, he hesitated but eventually decided to seek assistance.
Tom, always appreciative of customer feedback, approached Mr. Anderson with a warm smile. “Good afternoon, Mr. Anderson. How can I aid you today?”
Mr. Anderson pointed to the wobbly table and said, “Tom, there seems to be a problem with my table. Could you please arrange for someone to fix it? I have some serious work to complete on my laptop, and this situation is making it difficult.”
Tom immediately understood the importance of the situation and nodded. “Of course, Mr. Anderson. I’ll take care of it right away.” Tom went to the back of the cafe to find a suitable solution.
In the meantime, Mr. Anderson received his order, a delicious chicken sandwich with a side of soup. He couldn’t help but feel a bit bothered by the wobbling table as he tried to eat and work on his laptop. As Tom returned with a makeshift solution to stabilize the table, Mr. Anderson appreciated the waiter’s prompt action.
“Thank you, Tom. That’s much better,” Mr. Anderson said, with a hint of relief in his voice.
However, as Mr. Anderson continued working on his laptop, he noticed another issue. Water from a recent rain shower had seeped through the cafe’s roof, making the walkway near his table wet and potentially damaging his waterproof laptop.
Not wanting to be a bother again, Mr. Anderson hesitated for a moment. Still, he realized the responsibility to protect his valuable work equipment rested on his shoulders. He called Tom over once more.
“Tom, I hate to be so demanding, but it seems there’s an issue with water leaking onto the walkway. It’s threatening my laptop, and I can’t afford any damage. Could you please investigate and see if there’s anything that can be done?”
Tom, always eager to assist, didn’t hesitate. “I’ll take care of it right away, Mr. Anderson. Your laptop‘s safety is our top priority.”
Tom immediately contacted the cafe’s maintenance officer to investigate and fix the leak. Meanwhile, he also provided Mr. Anderson with a dry, clean cloth to protect his laptop.
With the situation resolved, Mr. Anderson was finally able to focus on his work without any further worries. He was appreciative of Tom’s commitment to customer satisfaction and the cafe’s quick response to his concerns.
As he completed his work, Mr. Anderson couldn’t help but smile. The cafe’s willingness to address problems and provide excellent service, even during demanding moments, had solidified his loyalty once again. It was a fair representation of what made this place so special. Before leaving, he decided to withdraw a generous tip from his account, feeling that the cafe’s commitment to its customers deserved an extra token of appreciation.
As he exited the cafe, Mr. Anderson made a mental note to publicize his positive experience on the cafe’s homepage, knowing that such feedback could help others who might encounter similar situations. It was a lunchtime adventure he would remember, a testament to the cafe’s imaginative problem-solving, and a reminder of the value of excellent customer service in even the most challenging situations.
標題：午餐時間的難題
很久以前，在一個繁華的區域首府，有一家別緻的工作室咖啡館，以其美味的午餐和無可挑剔的服務而聞名。這家咖啡館始終秉承著卓越的規範，其中一位最熱心且敬業的侍者名叫湯姆。
一個陽光明媚的下午，一位名叫安德森先生的年長顧客走進了咖啡館。他多年來一直是這家店的忠實支持者，以對餐點的挑剔而聞名。今天，他特別對自己的筆記本電腦有感情，因為他需要審查一批文件並為公司的一個項目做出重要的貢獻。
當安德森先生坐在窗邊時，他注意到一個小問題。他旁邊的桌子稍微晃動，這導致他的筆記本電腦不舒服地晃動。他不想打擾湯姆，但最終決定尋求幫助。
湯姆，總是感激顧客的回饋，帶著熱情的微笑走近安德森先生。”下午好，安德森先生。我能為您做些什麼嗎？”
安德森先生指著晃動的桌子說：”湯姆，我的桌子似乎有問題。你能不能安排人來修一下？我要在我的筆記本電腦上完成一些重要工作，而這種情況讓工作變得困難。”
湯姆立刻明白了這個問題的重要性，點了點頭。”當然，安德森先生。我會立刻處理。” 湯姆去了咖啡館的後面找到一個臨時解決方案來穩定桌子。
與此同時，安德森先生收到了他的點單，一份美味的雞肉三明治和一碗湯。當他試圖吃飯並在筆記本電腦上工作時，他忍不住因桌子的晃動而感到困擾。當湯姆回來並提供了一個臨時解決方案來穩定桌子時，安德森先生對侍者的迅速行動表示讚賞。
“謝謝你，湯姆。好多了，” 安德森先生帶著一絲輕鬆的語氣說。
然而，當安德森先生繼續在他的筆記本電腦上工作時，他注意到另一個問題。最近的一場雨把咖啡館的屋頂滲水，使得靠近他桌子的走道潮濕，有可能損壞他的防水筆記本電腦。
不想再次打擾別人，安德森先生猶豫了一會兒。但他意識到保護他寶貴的工作設備的責任在他的肩上。他再次叫來了湯姆。
“湯姆，我不想太過挑剔，但似乎有屋頂滲水的問題。它威脅著我的筆記本電腦，我不能承受任何損害。你能調查一下，看看是否有什麼辦法嗎？”
湯姆總是熱衷於幫助，毫不猶豫。”我會立刻處理，安德森先生。您的筆記本電腦的安全是我們的首要任務。”
湯姆立刻聯繫了咖啡館的維護人員來調查和修復漏水問題。同時，他還為安德森先生提供了一塊乾淨的抹布來保護他的筆記本電腦。
隨著問題解決，安德森先生終於能夠專心工作而不再有進一步的擔憂。他對湯姆對客戶滿意度的承諾以及咖啡館對他的關切反應表示讚賞。
在完成工作之後，安德森先生忍不住笑了笑。即使在最具挑戰性的情況下，咖啡館願意解決問題並提供卓越的服務，這再次鞏固了他的忠誠度。這是對這家特別之處的公平代表。在離開之前，他決定從他的帳戶中提取一筆慷慨的小費，因為他覺得咖啡館對客戶的承諾值得額外的讚賞。
當他離開咖啡館時，安德森先生心裡暗自記下了在咖啡館的主頁上公開他的積極經歷，因為他知道這樣的反饋可能會幫助那些可能遇到類似情況的其他人。這是他會記住的午餐冒險，也是咖啡館富有想像力的解決問題的證明，以及在最具挑戰性情況下卓越客戶服務的價值的提醒。
Matching Tasks and Quiz:
Mrs. Smith: (waves to get Mark’s attention) “Excuse me, Mark.”
Mark: (with a friendly smile) “Hello! How can I help you?”
Mrs. Smith: (pointing to the wobbly table) “There’s a problem with my table. Can you fix it, please? I need to work on my laptop, and this makes it hard.”
Mark: (nodding) “Of course, Mrs. Smith. I’ll fix it right away.”
(Mark goes to find a solution for the wobbly table)
(Mrs. Smith receives her order, the chicken sandwich and soup)
Mrs. Smith: (still bothered by the wobbling table) “Thank you, Mark. It’s better now.”
(Mrs. Smith notices water leaking near her table)
Mrs. Smith: (calling Mark over again) “Sorry to bother you again, but there’s water here, and it might harm my laptop. Can you please check and fix it?”
Mark: (eager to help) “I’ll take care of it right away, Mrs. Smith. Your laptop’s safety is important.”
(Mark returns with a cloth to protect Mrs. Smith’s laptop)
Mark: “Here you go, Mrs. Smith. This should keep your laptop dry.”
(Mrs. Smith, finally able to focus on her work, smiles)
Mrs. Smith: “Thank you, Mark. I appreciate your help.”
(Mrs. Smith leaves the restaurant and decides to leave a generous tip)
Mrs. Smith: (to herself) “A nice lunchtime, indeed.”