Lunchtime Problems

What is the main reason Mr. Anderson visited the cafe that day?
1. To meet a friend
2. To enjoy a leisurely lunch
3. To review documents and work on his laptop
4. To complain about the service
How did Mr. Anderson feel about the wobbly table at first?
1. He didn't notice it.
2. He was immediately bothered.
3. He hesitated but decided to seek assistance.
4. He ignored it and continued with his work.
What did Tom, the waiter, do to address the issue with the wobbly table?
1. He ignored it.
2. He immediately fixed it.
3. He offered Mr. Anderson a different table.
4. He called for maintenance to resolve it.
Why did Mr. Anderson hesitate to report the issue with the wet walkway?
1. He thought it was a minor problem.
2. He didn't want to bother anyone.
3. He was worried about his laptop.
4. He was too busy with his meal.
What action did Tom take to address the water leakage issue near Mr. Anderson's table?
1. He handed Mr. Anderson a towel.
2. He provided an umbrella.
3. He contacted maintenance to fix the leak.
4. He asked Mr. Anderson to move to another table.
How did Mr. Anderson express his appreciation for the cafe's service in the end?
1. He wrote a positive review on the cafe's homepage.
2. He demanded a refund for his meal.
3. He complained to the management about the issues.
4. He left without saying anything.
What can be inferred about the cafe from the story?
1. The cafe prioritizes customer satisfaction and prompt problem-solving.
2. The cafe's staff is not attentive to customer needs.
3. The cafe is known for its slow service.
4. The cafe doesn't value loyal customers.
What was Mr. Anderson's occupation or purpose for using his laptop in the cafe?
1. He was a student studying for an exam.
2. He was reviewing documents and working on a project for his company.
3. He was writing a novel.
4. He was watching a movie.
Why did Mr. Anderson decide to withdraw a generous tip from his account?
1. He wanted to save money.
2. He was dissatisfied with the service.
3. He felt the cafe's commitment to its customers deserved recognition.
4. He needed to pay for his meal.
What is the main lesson or message conveyed by the story?
1. Customer feedback is unnecessary.
2. Good customer service involves promptly addressing customer concerns.
3. It's best for customers to keep their complaints to themselves.
4. Loyal customers should expect special treatment without asking for it.

Lunchtime Problems

Quiz